Return Policy

Please note any return or exchange is for store credit only. No exceptions. 

Food Returns/Exchanges:
For kibble and raw purchases we offer a return policy of 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must have a copy of the receipt and the product must be in the original packing. Without the original packaging we cannot return or exchange the product.

Toys and Supply Returns/Exchanges:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. We cannot return chewed or damaged items. While we do our best to pick durable toys we cannot predict how individual pets will interact with them.

Beds, carriers and gift cards are exempt from being returned.

To complete your return, we require a receipt or proof of purchase. 

Sale items:
Only regular priced items may be refunded, unfortunately sale items are final sale.

You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Knick Knack Paddywhack 161 Withrow Ave, Toronto On M4K 1C8